Some of it is accessible today. Some of it is not.
This statement is written to be read before a visit, so that nobody arrives to find out. Where something is not accessible we say so, and we say what is being done about it.
About this statement
It covers the Lake Y resort at Hayfield Lane, Auckley, and the Lake Y website and app. It is reviewed whenever something changes — and when it changes, the version date at the top of this page changes with it.
If something here is wrong, or something you need is missing, section 14 tells you how to reach us.
Getting here and parking
- Two accessible bays in the main car park. Parking is complimentary.
- From the accessible bays: reception 80m · The Wheelhouse 100m · the lake 110m.
- No part of those routes is stepped or steep.
- No seating or rest point along any of them.
- The site is lit after dark.
- Open till 10pm Sunday–Thursday and 10.30pm Friday–Saturday.
Arrival and entry
- The QR reader is at a height reachable from a wheelchair.
- There is a buzzer if the reader does not suit you.
- A carer can be given their own entry method.
Moving around the site
Surfaced footpaths and roads take a wheelchair or a mobility scooter.
Off the paths, grassed areas can become boggy and are not reliable for wheeled access.
The Wheelhouse has no steps and double doors. Mobility scooters have to be left outside, because of the space inside.
Toilets and changing
There is an accessible toilet in the main toilet block, to the rear of The Wheelhouse.
There is no accessible changing room and no Changing Places facility yet — both are planned as part of the gym, opening early 2027.
The lake and water activities
Open water swimming runs all year — there is no seasonal closure. Adults enter at the swim team's discretion regardless of water temperature; under-18s are barred from the water at 15°C or below.
A wetsuit is optional, but a tow float is mandatory without one.
Every session needs a safety briefing before a first visit, plus a dynamic risk assessment on the day. Minimum age is 12.
Activities
| Activity | Accessible |
|---|---|
| Open water swimming | Yes, adapted — requires a carer and supervised entry, arranged with the swim team in advance |
| Padel | Yes |
| Station 1 Self Train | Yes |
| Yoga, Mat Pilates, Y-FIT | Can be adapted — tell us before booking so the instructor knows in advance |
| Run track | No |
| The Sunken Sauna | No — and a carer cannot accompany someone into it |
| Lake dips | No |
| Paddleboarding and SUP Yoga | No |
| The gym | Opens early 2027. This statement will be updated before it opens. |
Carers and companions
- Proof: a carer card is enough. A PIP letter is accepted but not required. Send proof to enquiries@lake-y.co.uk with a contact number.
- Where an activity is assessed as accessible, a one-to-one carer is admitted free of charge. That currently covers open water swimming and padel only.
- A carer does not count against the six annual guest passes.
- Free carer access covers entry to the resort. It does not currently include the activity itself.
- A carer must hold a Lake Y membership.
Assistance dogs
Assistance dogs are welcome in all areas of Lake Y, including areas where other dogs are not permitted.
Quiet spaces and sensory needs
- A quiet space is available — ask at reception.
- Staff can tell you which times of day are quieter.
- A visual guide to arriving at Lake Y is in preparation.
- There is no hearing loop at reception or in The Wheelhouse.
Website and app
Our standard is WCAG 2.2 Level AA for both the website and the Lake Y app. Neither has been independently audited.
One defect we know about and have not yet fixed: insufficient colour contrast on the header logo.
The new website and app are being built to WCAG 2.2 AA, and accessibility is an acceptance criterion for the app rather than something added afterwards.
Making text larger
- Hold Ctrl (or Command on a Mac) and press + or −.
- Use your browser’s View menu.
- Pinch to zoom on a phone or tablet.
- Use the accessibility settings on your device.
Alternative formats
Any document on this site — this statement, the resort policies, the membership pack — can be provided in large print or an easy read version. Ask at reception or email enquiries@lake-y.co.uk.
What we don't have yet
Published in full, because you should be able to decide before you travel.
- No accessible changing room — planned as part of the gym, opening early 2027.
- No Changing Places facility — planned as part of the gym, opening early 2027.
- No accessible showers.
- No hearing loop at reception or in The Wheelhouse.
- No wheelchair access to the water's edge.
- No beach wheelchairs or accessible water equipment yet — planned.
- No adapted lake dips, paddleboarding or SUP Yoga.
- No accessible route on the run track.
- No accessible sauna, and no carer access inside it.
- No seating or rest points along the paths between the car park, reception, The Wheelhouse and the lake.
- No independent accessibility audit of the website or app.
- No personal emergency evacuation plan (PEEP) process for disabled members.
Telling us about a problem
Email enquiries@lake-y.co.uk, call 01302 201 436, or ask at reception in person.
We aim to reply within five working days.
Email us