What we collect, and what we do with it.
Three documents in one place: how we handle your data, what this site stores on your device, and the resort policies.
Who we are
Walter & Chief Holdings Limited, trading as Lake Y, Hayfield Lane, Auckley, Doncaster DN9 3NP. Company number 15499190. VAT number 501 625 530.
We are the data controller for the personal information described on this page. Correspondence address: C/O Derek Lewis Ltd, Balby Carr Bank, Doncaster, DN4 8DE.
For anything about your data, including a request to see, correct or delete it, contact datacontrol@lake-y.co.uk.
What we collect and why
| What | Why | Our lawful basis |
|---|---|---|
| Your name, email, phone and date of birth | To process a membership application and run your membership | Contract |
| Your health declaration | To keep you safe in and around the water | Vital interests and explicit consent |
| Payment details | To take membership and session payments | Contract |
| Session and booking history | To run bookings and manage capacity | Contract |
| Messages you send us | To answer you | Legitimate interests |
The Lake Y app collects health and fitness data. That is special category data and it is covered by the app’s own privacy policy and cookie policy, not by this page.
Who we share it with
We use the following processors. We do not sell your data, and we do not share it for advertising.
| Processor | What for |
|---|---|
| Resamania | Membership and booking management |
| Playtomic | Padel court booking |
| Stripe | Payment processing |
How long we keep it
Retention periods are being set and are not yet published. We would rather say that than publish a number we cannot stand behind. Until they are confirmed, ask us at datacontrol@lake-y.co.uk and we will tell you what we hold about you.
Your rights
Under UK GDPR you can ask us to give you a copy of your data, correct it, delete it, restrict what we do with it, or object to it. You can also withdraw consent where consent is what we relied on.
Write to datacontrol@lake-y.co.uk. You can also complain to the Information Commissioner’s Office at ico.org.uk.
Resort Policies and Member Guidelines
Version 2.3, October 2026. Also available in large print or easy read from reception or enquiries@lake-y.co.uk.
Member access
Access to Lake Y is for members, their guests and Trial Day Pass holders.
Members enter using a unique QR code in the Lake Y app. The code is live, refreshes automatically and is personal to the member. It cannot be transferred, shared or used by anyone else.
Opening hours
Sunday to Thursday, 7am to 10pm. Friday and Saturday, 7am to 10.30pm.
From its opening in early 2027, the gym is open daily, 6am to 10pm, for House Members only. The run track and padel courts are open to Lifestyle Members.
Published facility times are closing times, not last entry.
Children under 11 are not permitted on site after 5pm on any day.
Guests
The guest policy changes on the day the gym opens. The rules below apply to both memberships.
Until the gym opens
Members may bring up to three guests at any one time. No pass is needed and there is no limit on how often.
From the day the gym opens
Each adult member may bring one guest at any one time, whichever membership they hold.
Accompanied guests
Accompanied guests may use The Wheelhouse, or play padel with the member. They may not take part in open water swimming, paddleboarding, The Sunken Sauna, Station 1, the run track or classes without a guest pass.
Guest passes
Both memberships include six guest passes per membership year. A guest pass covers one guest for one day.
A guest pass gives that guest access to open water swimming, paddleboarding, The Sunken Sauna, Station 1, the run track and classes. The guest books and pays for each session at the standard rate. The run track carries no charge. The minimum ages in section 4 apply to guests.
A guest using a pass still counts towards the member's guest allowance.
Guest passes must be booked in advance and cannot be used on arrival. Unused passes expire at the end of the membership year and do not roll over. The same guest may visit more than once in a membership year.
Trial Day Pass
The Trial Day Pass is for anyone who would like to try Lake Y before applying for membership. It covers one person for one day, and each person may use it once.
It gives the same access as a guest pass. Activities are booked and paid for separately, at the standard rate. Applications are made through the Lake Y website and are subject to approval.
A Trial Day Pass holder who visits with a member does not count towards that member's guest allowance.
The gym
Guests, guest pass holders and Trial Day Pass holders may not use the gym, its facilities, The Ember and Ice House or any classes held in the gym. See section 9.
Children and junior members
The beach, lake and facilities are not children's play areas, and this policy reflects that.
Junior and family membership
Junior Lifestyle Membership is for ages 2 to 17. Junior House Membership is for ages 16 and 17. Adult memberships are for ages 18 and over.
Family Lifestyle Membership covers two adults and two children aged 2 to 17. Each additional child needs their own Junior Lifestyle Membership.
Children under 2
Children under 2 do not need membership. They must be supervised by an adult member at all times.
Lifestyle Members aged 2 to 10
Lifestyle Members aged 2 to 10 may use the padel courts and The Wheelhouse only. No other facilities are available to them, and the beach is not for recreational play. Children under 11 are not permitted on site after 5pm on any day.
Lifestyle Members aged 11 to 17
Lifestyle Members aged 11 and over may take part in activities, subject to the minimum ages in section 4. Some activities carry further restrictions or require adult supervision throughout; check the guidance for each activity.
The gym
Nobody under 16 may enter the gym. Junior House Membership is for ages 16 and 17 only.
On site
Members under 17 must be with an adult member whenever they are on site. The adult member is responsible for them throughout.
Supervision
One adult may supervise a maximum of two under-18s at any time.
Water activities
All junior members aged 11 to 17 must be accompanied by a responsible adult for water activities.
Water safety assessment
Every member under 18 must complete a water safety assessment with the swim team before entering the lake. This applies to all members under 18, including those aged 17.
Water temperature
Members under 18 may not enter the water when the water temperature is 15°C or below.
Guardian on site
A guardian must be on site whenever a junior member takes part in any activity. The guardian must be an adult member. They do not need to take part.
The minimum ages in section 4 apply to all activities.
Minimum ages
| Activity | Minimum age |
|---|---|
| Junior Lifestyle Membership and Family Lifestyle Membership (children) | 2 |
| Junior House Membership | 16 |
| Open water swimming | 11 |
| Paddleboarding and SUP Yoga | 11 |
| Lake dips | 11 |
| Padel | 2 |
| Yoga and Mat Pilates | 11 |
| Run track | 11 |
| Station 1 Self Train | 16 |
| Y-FIT Endurance | 16 |
| Y-FIT Strength and Conditioning | 16 |
| The gym and The Ember and Ice House (opening early 2027) | 16 |
| The Sunken Sauna | 16 |
Lifestyle Members aged 2 to 10 may use the padel courts and The Wheelhouse only. Children under 2 do not need membership. See section 3.
Health and fitness to participate
Before taking part in any activity, members confirm the following.
Health responsibility
I confirm that I am in suitable physical and mental health to participate in these activities. I understand it is my responsibility to consult a qualified medical professional before beginning any new exercise or wellness programme. I agree to disclose any relevant medical conditions, injuries or limitations that may affect my ability to safely participate. I understand that failure to do so may increase my risk of injury or have adverse health effects.
Open water swimming
Open water swimming runs all year.
Equipment
A bright coloured swim cap is required at all times, for every swimmer. Swim-specific wetsuits are optional. A tow float is required for anyone swimming without a wetsuit.
Safety briefing
The swim team gives a safety briefing before a member's first session.
Swim assessment
The swim team carries out a dynamic risk assessment on every swimmer at every session. Entry to the water is at the discretion of the swim team, and their decision is final.
Cold water
Sessions are not shortened or cancelled on water temperature. The swim team discusses cold water swimming with each swimmer individually and may limit or refuse entry on that basis.
Members under 18 may not enter the water when the water temperature is 15°C or below.
Courses
The 200m course stays open. The 400m course may close at no notice.
Alcohol
Alcohol must not be consumed before entering the water. The safety team assesses swimmers before entry and will refuse entry where alcohol has been consumed.
Paddleboarding and lake dips
On the water
A buoyancy aid and a leash must be worn at all times on the water. Members may self launch with a leash and a buoyancy aid, and may use their own boards. The safety team may stop the use of a member's own equipment where there is a safety concern.
Wind
Sessions are cancelled at wind speeds of 15mph and above.
Lake dips
Members should manage their own exposure to cold water, taking the water temperature into account. Members may take a lake dip without a companion, but only while lifeguards are on duty. Lake dips are not permitted at any other time.
Lake dips during lifeguarded sessions are included in both memberships at no charge. Open water swimming and paddleboarding are booked and paid for per session by both memberships.
The Sunken Sauna
The Sunken Sauna is for members aged 16 and over. Members under 16 may not use the sauna.
The Sunken Sauna is available to both memberships and is booked and paid for per session. It is separate from The Ember and Ice House.
Capacity is twelve. Members may use the sauna without a companion.
Sessions are booked in one-hour slots.
Alcohol must not be consumed before using the sauna.
Land facilities and classes
Minimum age
Station 1, Y-FIT and the gym are open to members aged 16 and over.
Arrival
Please arrive 15 minutes before a coached class. Members who arrive late may still join a land-based class. For water sessions, members who arrive after the safety briefing has started cannot take part.
Equipment
Mats and class equipment are provided, and members are welcome to bring their own mat. Suitable sports footwear must be worn; no heels or boots.
Padel footwear
Non-marking court shoes are not required. Trainers are fine.
Station 1
Station 1 is an outdoor training station, separate from the gym. All Station 1 outdoor training classes are included in House Membership. They are not included in Lifestyle Membership; Lifestyle Members book and pay per class.
The gym
The gym opens in early 2027. It will be open daily, 6am to 10pm.
The gym is for House Members only. It is not available to accompanied guests, guest pass holders or Trial Day Pass holders, and Lifestyle Membership does not include use of the gym or its facilities.
House Membership includes the gym and its surrounding facilities; The Ember and Ice House, with its sauna, steam room and ice bath; private changing facilities; all studio classes in the gym; Tipi Pilates and yoga; and Spin.
The Ember and Ice House is for House Members only. It is not available to Lifestyle Members, guests, guest pass holders or Trial Day Pass holders.
Anyone who would like to see the gym can book a 15-minute tour with the team in advance.
Run track
Open daily, 7am to 10pm. The run track is open to members, guest pass holders and Trial Day Pass holders, and there is no charge. No booking is required. Collect an RFID wristband from reception on arrival and return it when you finish; a replacement charge applies if it is not returned.
Alcohol
Alcohol must not be consumed before using any facility at Lake Y or taking part in any activity.
Padel
| Peak | Off peak | |
|---|---|---|
| Standard rate (guests and Trial Day Pass holders) | £46 | £35 |
| Lifestyle Members (26% off) | £34 | £26 |
| House Members (50% off) | £23 | £17.50 |
Court prices are per court, per hour. Members receive a discount on the standard rate: 26% with Lifestyle Membership and 50% with House Membership.
Padel courts are booked through Playtomic. House Members can book up to 30 days in advance, and Lifestyle Members up to 21 days in advance.
Booking and cancellation
Booking
Most activities are booked in the Lake Y app. Padel is booked through Playtomic.
Prices
There is one set of activity prices. Guests and Trial Day Pass holders pay the same rate as members, except for padel, where members receive a discount (see section 10).
Cancellation by a member
Sessions may be cancelled free of charge up to 24 hours before the start time. Padel courts may be cancelled free of charge up to 48 hours before the start time.
Non-attendance
Activities are paid for at the time of booking. There is no additional charge for non-attendance. Repeatedly failing to attend may result in a temporary suspension of booking privileges.
Cancellation by Lake Y
Where Lake Y cancels a session, refunds are issued automatically. Members do not need to do anything.
Station 1 classes and the weather
Station 1 classes take place outdoors in all weathers. The instructor may cancel a session in extreme weather, or where conditions pose a safety risk. Members are notified and offered a full refund or a credit towards a future booking.
Closures
Members are notified of closures by email.
Membership
Membership is by application. Applications are reviewed and next steps confirmed within 48 hours.
Membership names
Lake Y has two memberships. Lake Y House Membership is the gym and resort membership. Lake Y Lifestyle Membership is the resort-only membership.
What membership includes
Lifestyle Membership gives access, not activities. It includes the resort, the lake, The Wheelhouse, the run track, Run Club and lake dips during lifeguarded sessions. Other activities are not included and are booked and paid for per session.
House Membership includes everything in Lifestyle Membership, and more. Members aged 16 and over can do everything a Lifestyle Member can, plus the gym, The Ember and Ice House and the classes listed below.
Membership types
| Membership | Ages | Includes |
|---|---|---|
| Adult Lifestyle Membership | 18 and over | The resort |
| Junior Lifestyle Membership | 2 to 17 | The resort, by age (see section 3) |
| Family Lifestyle Membership | Two adults and two children aged 2 to 17 | The resort. Additional children need a Junior Lifestyle Membership |
| House Membership | 18 and over | The resort and the gym |
| Junior House Membership | 16 and 17 | The resort and the gym |
The two memberships side by side
| Lifestyle Membership | House Membership | |
|---|---|---|
| The resort, the lake, The Wheelhouse, run track and Run Club | Included | Included |
| Lake dips, during lifeguarded sessions | Included | Included |
| Open water swimming and paddleboarding | Booked and paid per session | Booked and paid per session |
| The Sunken Sauna (16 and over) | Booked and paid per session | Booked and paid per session |
| The gym and its surrounding facilities | Not included | Included (16 and over) |
| The Ember and Ice House: sauna, steam room and ice bath | Not included | Included |
| Private changing facilities | Not included | Included |
| Station 1 outdoor training classes | Booked and paid per class | Included |
| Studio classes in the gym | Not included | Included |
| Tipi Pilates and yoga | Booked and paid per class | Included |
| Spin | Booked and paid per class | Included |
| Padel court fees | 26% discount | 50% discount |
| Padel booking window | Up to 21 days in advance | Up to 30 days in advance |
| Guests, from the day the gym opens | One per adult member at any one time; The Wheelhouse or padel only | One per adult member at any one time; The Wheelhouse or padel only |
| Guest passes | Six per membership year | Six per membership year |
House Membership
House Membership is available from the gym's opening in early 2027. Guest passes do not give access to the gym.
Prices
Membership rates are confirmed as part of the application process.
Payment and term
Lifestyle Membership is paid annually in a single payment. The minimum term is 12 months.
House Membership has a minimum term of 12 months, paid in full or monthly by Direct Debit.
Cancellation
Lifestyle Membership runs for the full 12-month term. Notice given during the term takes effect at the end of it.
Pausing
Membership cannot be paused, other than House Membership where a member is declared medically unfit to train.
Termination
Lake Y may end a membership where the resort's terms and conditions are breached.
Food, drink and alcohol
Members and guests may not bring food or drink onto the site.
Lake Y operates Challenge 25. Anyone who appears under 25 will be asked for photographic ID showing their date of birth.
Alcohol must not be consumed before any activity, including water activities, The Sunken Sauna and coached classes.
Photography and social media
Many members come here for time away from the public eye.
Members are welcome to photograph and film their own experience, and to share it. The following applies throughout the resort.
Privacy
Do not photograph or film anyone identifiable without their consent. Take particular care in the open water swimming areas, the sauna and wellness facilities, and fitness and training spaces.
Tripods are not permitted. Keep any content capture discreet.
Changing rooms and washrooms
Photography and filming are prohibited.
Fitness sessions
Photography only, no filming. Make sure no one else is in the shot.
Drones
Not permitted without prior written approval from Lake Y management.
Sharing
Before posting, make sure anyone identifiable has agreed to be included.
Staff authority
Staff may ask that photography or filming stops, or that content is removed. Repeated breaches may result in restrictions and, in serious cases, a review of membership.
Lake Y content
Lake Y's marketing and social team may capture content on site from time to time. They will ask permission from anyone clearly identifiable.
Quiet workspace
Members are welcome to work from the resort. Take video calls, speakerphone calls and business calls away from shared areas. Use headphones for audio, and step outside for calls.
Dogs
Dogs are welcome and must be kept on a lead at all times.
Dogs are not permitted in any building other than passing through reception, in activity areas, on the beach, or in The Wheelhouse.
Site
Smoking and vaping
Not permitted anywhere on site.
Parking
Complimentary. Overnight parking is not permitted. Vehicles are left at the owner's risk; Lake Y accepts no responsibility for loss or damage.
Lockers
Emptied daily. Nothing may be left overnight. Contents are left at the owner's risk; Lake Y accepts no responsibility for loss or damage.
Lost property
Held for three months.
Safety
First aid and defibrillators
Located at reception and in the shop.
Water quality
Lake water is tested every two months.
Complaints
Complaints should be sent to enquiries@lake-y.co.uk.